Refund Policy
- Packages are fully refundable (minus a processing fee) within two weeks of purchase. You must contact us to request a refund.
- Refunds are only available for unused lessons in a package within the two-week period.
- Refund requests must be submitted within two weeks of the package purchase date.
- No refunds will be issued for partially used packages after the two-week refund window.
Missed Lessons
- Missed classes are non-refundable, except in cases of health conditions or other serious circumstances.
- Missed lessons without prior notice (minimum 24 hours) will not be refunded or rescheduled.
- For lessons missed due to unforeseen emergencies, we will either:
- Extend your package, or
- Provide credit for individual lessons or participation in chess tournaments.
School-Initiated Cancellations
- If the North American Chess School cancels a lesson, your package will be extended at no additional cost. Alternatively, you may use the missed class as credit for individual lessons or tournament participation.
- The North American Chess School is committed to maintaining a positive and respectful learning environment. In rare cases where a student’s behavior does not align with our behavioral standards, we may need to cancel the membership. Should this occur, we will provide a refund for any unused lessons in the package.
Refund Policy
- Packages are fully refundable (minus a processing fee) within two weeks of purchase. You must contact us to request a refund.
- Refunds are only available for unused lessons in a package within the two-week period.
- Refund requests must be submitted within two weeks of the package purchase date.
- No refunds will be issued for partially used packages after the two-week refund window.
Missed Lessons
- Missed classes without prior notice are non-refundable.
- To reschedule a class, you must inform the coach at least one hour before the scheduled lesson time.
- For lessons missed due to unforeseen emergencies and without prior notice, we will offer a 50% discount for the missed class.
School-Initiated Cancellations
- If the North American Chess School staff cancels a lesson, you may reschedule it for any day and time that is mutually convenient for both you and the coach.
- The North American Chess School is committed to maintaining a positive and respectful learning environment. In rare cases where a student’s behavior does not align with our behavioral standards, we may need to cancel the membership. Should this occur, we will provide a refund for any unused lessons in the package.
Refund Policy
- Tournament fees are fully refundable (minus a processing fee) if cancellation is requested at least 3 days before the tournament start date.
- In cases of health conditions or other serious circumstances, you must notify us by the day before the tournament begins. In such cases, your fee can be: extended to cover the next tournament, or applied as credit toward group or individual chess lessons.